Terms & Conditions
WELCOME TO STAY IN SOUTHERN ITALY (ENGLAND) LTD’S (“INSOUTHITALY”,” STAYINSOUTHERNITALY.CO.UK” OR “WE”) INTERNET WEBSITE(S) LOCATED AT WWW.INSOUTHITALY.CO.UK (THE “SITE" AND/OR "OTHER SITES”).
StayinSouthernItaly.co.uk provides online custom trip itineraries and vacation package deals based on requests submitted by the user. StayinSouthernItaly.co.uk is not an operator, nor is it a provider/supplier of flights, accommodation, transportation, tours, or activities. We do not own, sell, resell, furnish, provide, manage, and/or control any flight, transport, accommodation, sightseeing, tours, or activities. StayinSouthernItaly’ responsibilities are limited to supplying/creating a custom travel itinerary, and vacation package deal for the user’s requested destinations.YOU UNDERSTAND AND AGREE THAT STAYINSOUTHRNITALY.CO.UK IS NOT RESPONSIBLE FOR ANY DAMAGES AND DISCLAIMS ALL LIABILITY FOR ISSUES THAT MAY RESULT FROM FOLLOWING ITINERARY RECOMMENDATIONS. THE PARTAKING OF ANY EXPERIENCES RECOMMENDED BY STAYINSOUTHRNITALY.CO.UK ARE AT THE TRAVELER’S OWN RISK.
StayinSouthernItaly.co.uk assumes no responsibility for the traveler’s compliance with any applicable laws, rules, and regulations. StayinSouthernItaly recommends that travelers obtain appropriate insurance. Please review any insurance policy that you may have for your travel carefully, and in particular, please make sure that you are familiar with, and understand any exclusions and any deductibles that may apply for your insurance policy.
While StayinSouthernItaly.co.uk makes every effort to ensure that information provided is accurate and up-to-date, the traveler is ultimately responsible for checking their itinerary and making sure that suggested routes, addresses, opening times, and other information are correct.
LINKS TO THIRD PARTY SITES
The Site may contain links to other third-party websites or resources (“Third-Party Sites”). You acknowledge and agree that StayinSouthernItaly is not responsible or liable for: (i) the availability or accuracy of such Third-Party Sites; or (ii) the content, advertising, or products on or available from such Third-Party Sites. The inclusion of any link on the Site does not imply that we endorse the link to a Third-Party Site. Your use of the links is at your own risk.
GENERAL TRIP PLANNING & PACKAGE INFORMATION:
All of our packages, both custom planning and pre-designed plans, are intended for the independent traveler and are set up for direct consumer purchases only. The traveler has the flexibility to customize the packages to combine services such as international flights, accommodation, train tickets, car rentals, local transfers, sightseeing tours, regional flights, cruises, ferries, etc. into the package.
PLANNING OPTIONS, FEES & COST OF TRAVEL PACKAGES
All prices are displayed in US dollars GBP Pounds or Euro.
Planning Options, Fees & Pricing:
We charge planning fees, as listed below. The cost is non-refundable and to be paid immediately during the submission process, or when travelers submit their travel request using the custom planning questionnaire, pre-designed package questionnaire (attached on each package available in the Marketplace), or membership submission forms.
Custom Trip Planning Services:
Custom Trip Planning Options
Max # Travelers
Single Journey – Custom Planning
Up to 4 Travelers
Single Journey – Custom Planning (Lux)
Up to 4 Travelers
Single Journey – Pre-Designed Packages
Up to 4 Travelers
Single Journey – Pre-Designed Packages (Luxe)
Up to 4 Travelers
Single Journey – Custom Planning (30 Days or Longer Trip)
Up to 2 Travelers
Unlimited Trip Planning – Insider Club Membership
Up to 4 Members
Additional Traveler Fee Per Person
(When Exceeded Maximum Number of Travelers)
(Per Person & Per Trip)
Single Journey (Custom + Pre-designed – Regular)
Single Journey (Custom + Pre-designed – Luxe)
Single Journey (30 Days or Longer Trip)
Additional traveler(s) or non-member(s) joining Insider Club member’s Trip
$100 – $250
The trip planning and package creation officially begin once the planning fees are received.
Changes & Revisions to Itinerary and/or Booking Reservation:
Changes/Revisions to Itinerary & Booking Reservation
Destination & Route Changes Before Booking – Minor
Destination & Route Changes Before Booking – Major*
Destination & Route Changes/Revisions After Booking
Name Change/Reservation Transfer to Other Traveler After Booking
Other Changes/Revisions After booking
* Major Changes/Revisions include but are not limited to the changes you request related to destinations and/or routes of your trip that result in a new itinerary creation, changing to destinations not mentioned during the submission process, a major shift of the order of the destinations within itinerary to meet your additional travel requirement not mention during the submission process, changing your itinerary to completely new dates that are different from the original confirmed dates during the submission process.
Please note that any changes and revisions after the booking is completed and paid for are all considered major.
Cost of Travel Packages
The cost of your package is separate from the planning fee and due, in full, at the time of booking. However, your credit card will not be charged until we obtain your approval to do so.
Our Pre-designed Package Price (listed on StayinSouthernItaly Marketplace)
All prices are displayed in US dollars GBP Pounds or Euro, based on double hotel occupancy. Airline taxes and fuel surcharges are included in our prices. Suggested travel dates for packages listed on StayinSouthernItaly Marketplace are as a reference only. Prices are offered based on availability at the time the sample package was created.
Package Price – During Proposal
All prices are displayed in US dollars GBP Pounds or Euro.
Prices for vacation packages are subject to change without notice.
Prices are subject to availability and subject to fluctuations in currency exchange rates.
Customized itineraries must be booked immediately in order to hold the advertised price and availability, otherwise, it must be re-priced from scratch at the time you are ready to make your reservation.
Package Price – Once Booking Is Completed
All prices are displayed in US dollars GBP Pounds or Euro.
The final package price is based on what you selected during your proposal and booking process.
No prices, flights, hotel availability, rental car availability, attraction or service availability, or dates of travel are guaranteed until your payment has been processed and charged.
If, for some reason, a hotel fails to confirm, we will advise you as soon as possible and provide suitable alternatives. Your credit card will not be charged until all hotels are confirmed.
StayinSouthernItaly.co.uk reserves the right to correct an error in any price or itinerary prior to processing your any payment. Such errors could be human or computer originated. In that event, you will be informed by email and will be given the option to approve the correct price/itinerary or cancel your booking without any penalties.
In the event that your booked itinerary prices at a lower or higher rate in the future, StayinSouthernItaly.co.uk will not be able to honor a discount or impose an additional cost to match the new market price.
ADDITIONAL PRICING INFORMATION
StayinSouthernItaly reserves the right to correct an error in any price prior to your departure. The vacation package price only includes what is specified in or selected for your itinerary.
Your credit card will only be charged for the indicated amount when all air, hotel, and other services are confirmed.
If a debit/ check card is submitted by the client, we are not responsible for any bank overdraft fees or any other charges that may be charged by your bank.
A “cancellation” is defined as any change made to the name of a traveler when booked (e.g. a change from “J. Smith” to “John Smith”), the substitution of one traveler in place of another, a reduction to the number in the party, and/or the termination of the entire trip. All other changes to a reservation constitute a revision.
No prices, flights, hotel availability, rental car availability, attraction and service availability, or dates of travel are confirmed until a required payment is received.
All travelers must travel on the same itinerary.
Delivery addresses for bookings requiring physical documents must be street addresses. No PO boxes will be accepted.
Electronic confirmation and documentation will be sent to the e-mail address listed during your submission.
INTERNATIONAL AND REGIONAL FLIGHTS:
Some fares may not accrue miles.
All airline tickets, once issued, are non-refundable.
You are responsible for reviewing and confirming the itinerary we propose to you, and we are not responsible for any missed flights due to tight connections that might affect your itinerary.
It is your responsibility to reconfirm your flights directly with the airlines at least 72 hours prior to your departure date (outbound and inbound).
It is also your responsibility to verify luggage allowance with each airline. Please note your itinerary may include two or more airlines, and the luggage allowed on each flight may differ from one airline company to another. In some cases, we can assist with seat selection as allowed by the airline. You may contact us to view/modify your seat numbers at any time. MultiCiTrips.com does not control seat number availability on a plane. Some airlines block the availability of seat numbers for certain flights, and they reserve the right to not offer certain seats.
When booking a child under the age of 2 years old, they WILL NOT get a seat. It will be considered as a lap baby. The infant will require a ticket number and fees/taxes are subject to each airline’s rules.
Airlines occasionally create overbooked conditions. StayinSouthernItaly.co.uk cannot be held responsible for these situations and will not refund money for such situations since they are beyond our control. Passengers need to present and resolve their compensation issues to the airline directly at the time the situation arises.
We will not refund any money to passengers arriving late for check-in.
Passengers should plan to check-in 3 hours prior to international flight times and 2 hours prior to regional flight times.
Passengers are responsible for verifying their air itineraries with the airline 24 hours before departure. We will not refund money for missed flights due to airline schedule changes.
AIRLINE TICKETS – MISSED OR CANCELLED SEGMENTS
Any missed segments can result in cancellation/no show which, in turn, means no value for the proceeding segments of travel. Customers MUST always contact us PRIOR to departure should they need to cancel the airline tickets last minute. Airline tickets are issued as 1 ticket, so if the passenger misses the first flight the airline will cancel ALL proceeding flights.
If a client needs an international outbound flight canceled, please note all other segments attached to this ticket will be canceled. The client will need to re-purchase a new ticket for travel.
Note that some airline tickets cannot be altered or upgraded with mileage/reward programs (with a participating airline). Classes of service will not be changed after the ticket is issued. Our fares do not allow for such changes.
The hotels we recommend in all packages are determined by a score from customer reviews and our team based on their location, rating, and value. We do not receive any type of compensation or incentive from hotels for their inclusion on the list of recommendations.
If a non-refundable property is booked during the booking process the client is responsible for the TOTAL price of the non-refundable property that has been reserved.
All hotel descriptions reflect the most updated information provided by the property at the time of printing. StayinSouthernItaly.co.uk cannot be held responsible for the condition of the accommodation. There may be charges applicable for some amenities listed in these descriptions as free, and availability may vary by season. In these instances, StayinSouthernItaly.co.uk is not responsible for any charges incurred by the traveler in utilizing such amenities and the client agrees not to make StayinSouthernItaly.co.uk responsible for the availability and/or accessibility of any and all facilities and services at the time of stay. The client will notify the hotel’s management of any dissatisfaction during the passenger’s stay; StayinSouthernItaly.co.uk is not responsible for such dissatisfaction. Hotels, at times, just like airlines, create overbooking conditions. In overbooking cases, compensation and arranging accommodation in another hotel is the responsibility of the hotel and passengers must negotiate all compensation with the hotel during the stay. StayinSouthernItaly.co.uk is not responsible for any financial compensation as a result of such a situation.
StayinSouthernItaly.co.uk is not responsible for any changes initiated by the passenger after departure.
Our prices do not include additional expenses such as laundry, parking, alcoholic beverages (except when included), excess baggage charges, baggage insurance, meals (except as indicated in itineraries), items of a personal nature, tips and gratuities of any kind.
We do not accept hotel points to pay for accommodations. In the same way, clients will NOT accumulate points with their hotel programs when booking through StayinSouthernItaly.co.uk.
We will not refund monies for dissatisfaction with the conditions of a property, its rooms, facilities, or services.
Please note that departure taxes may be incurred depending on the city of accommodation. These taxes range from 6.00 to 12.00 USD per person per night depending on the hotel class/rate. These taxes are to be paid to the hotel directly as they are considered a city tax.
General Train Information for Europe:
Train rides included in your package, in some cases, are booked using the European Rail System 30 to 120 days prior to the train’s date of service. Some overnight premier trains in Europe have limited availability.
Schedules and routes are subject to change. Train tickets are paper documents that are shipped to clients no later than 30 days prior to departure (unless delayed due to special circumstances).
Clients must validate their tickets at each train station before boarding. Train controllers may impose a penalty on board if passengers failed to validate their tickets. Such penalties are collected in local currency and must be paid with cash.
Train tickets can be issued with 1. Confirmed times or 2. Open times.
Tickets with Confirmed times must be used as reserved, otherwise, the ticket loses its value. We will not refund clients who have missed the scheduled departure time of their train.
Time changes on confirmed, ticketed reservations are subject to change penalties.
Train times are not guaranteed until confirmed and are subject to availability.
Open tickets are issued for a particular date and clients are free to select a departure time of their preference at the train station.
Depending on the departure time the client chooses, they may be required to pay for a supplemental seat reservation at the train station before boarding. Such fees cannot be collected by European Destinations in advance.
We will not refund money for train tickets that have been lost, stolen, or left at home. You must have the physical tickets in your possession to board trains in Europe. Failure to hold physical train tickets will result in passengers purchasing new tickets at the train station at their own expense.
In some cases, we may need up to 3 consecutive days to confirm car rentals. Rental periods are based on 24-hour increments from the time of check out. There is often no difference in price for a 5, 6, or 7-day rental period.
Some countries require you to present an International Driver’s License at the time of pick up in order to check out the rental vehicle. The cost of an IDL is usually around US $20 – US $30 and can be purchased at your local AAA office or your local DMV. An IDL is a translation booklet that is carried with your government-issued driver’s license when driving outside of the US. It is intended for foreign officials to be able to read your actual state-issued driver’s license. IDL’s are typically translated into French, Spanish, English, Italian, Russian, Arabic, German, Chinese, Japanese and Portuguese.
Please make sure you have a major credit card to pick up the car rental locally. A lot of car rental companies will not allow you to pick up the car without a major credit card for incidentals. Debit cards will not be allowed with some suppliers.
CDW (Collision Damage Waiver) is a provision in car rental contracts in which the renter is charged an extra fee for coverage and, in turn, the rental company agrees to waive its right to recoup losses due to damage that has been caused to the vehicle. Most policies come with a non-waivable deductible that the renter is responsible for if the rental vehicle is damaged. Oftentimes the deductible amount can be lowered by purchasing Super CDW or zero excess insurance at the time of pick up. Many major US and Canadian credit cards will cover this insurance for 30 days and 45 days, respectively. Please be sure to check with your credit card company to make sure they cover CDW. CDW is also known as LDW (Loss Damage Waiver). Liability Insurance covers the renter for damage or bodily harm to persons and/or property outside of the rental vehicle. In the case of driver negligence, liability insurances are rendered VOID. Theft protection: In the event the rental vehicle is stolen, this insurance covers the renter. Just like CDW, theft protection will also come with a non-waivable deductible. If your rental vehicle is stolen, a police report must be filed within 24 hours of the theft and the car rental company must be notified. Many US credit cards will provide this insurance for European rentals, along with CDW. Please be sure to check with your credit card company to find out what kind of coverage you have.
Some countries apply a fee for extra drivers. Please check with us to get detailed info about extra drivers. When a rental car is returned to a location different from its origin, it is considered a One Way rental. There are two types of One Way Rentals: domestic one-ways are within the same country and international one-ways occur when the vehicle is returned to a different country. Domestic one-ways are generally free of charge. If a fee applies for a domestic one way, you will be advised. International one-ways generally mean hefty fees. There are also restrictions on what type of vehicles are allowed in one-ways. If you are booking a one-way rental, you will be advised if it is allowed and if a fee applies at the time you create your reservation. Combining countries in Europe with rental cars involves heavy one way fees which are not included in our price. These one-way fees are given to us once the reservation is confirmed. We are sorry we can not provide you with a quote for an inter-country one-way fee without having a confirmation number. In the event that your rental vehicle was to become undrivable during your rental, the supplier should provide you with roadside assistance for breakdown and towing. The phone number for the roadside assistance is usually on the rental agreement, on the key chain, or in the glove box. Please be sure to check your rental agreement for further details.
Our packages include recommendations for sightseeing tours and activities that can be added to your itinerary while building your package. You can choose to keep it in your itinerary simply as a suggestion/recommendation, or we can assist with the booking as well.
Sightseeing tours are operated by independent local tour operators. Some Tour Operators may include a hotel pick up, while others may require you to meet the tour group at a particular location.
Some tours do not operate every day of the week or on holidays (i.e. Easter, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day).
Pick up times and locations will be listed on your travel vouchers in the case that you decide to book these tours with our assistance.
Even though a hotel pickup may not be included in the tour description (and therefore it is not included in our price), some Tour Operators may provide a “free/complimentary” hotel pick up, if the hotel is located close to their Meeting Point or in the historic center. Tour Operators do not provide us with a list of the hotels where they can or cannot offer this complimentary service. Depending on the country you are visiting, Clients must call our vendor 24 hours before their sightseeing tour to find out if a hotel pick up can be arranged. If for any reason passengers miss the free/complimentary pickup, or if for any reason the tour operator fails to show up, they are NOT entitled to a refund for the hotel transfer.
In most destinations, itineraries include transfers, but you can change, upgrade, or remove these from your itinerary at any time during the trip proposal or before the booking process is complete. We can arrange shared, private and public transfers at most destinations. Some cities are serviced by several airports, therefore several transfer options will be available. We will assist in selecting the one that best fits your flight itinerary.
Passport, Visas and Travel Permits
All travel documents are the responsibility of the passenger. A valid passport with at least 6 months validity after the date of travel is required.
You are responsible for checking with the appropriate consulates and respective authorities as visas and/or vaccinations may be required.
No refunds will be entertained for passengers who cannot embark on an aircraft due to incomplete documentation such as lack of passports, visas, or affidavits for minors traveling alone or with only one parent.
Please keep in mind that entry requirements may vary for US-Citizens and Non-US-Citizens.
Travel insurance is highly recommended.
Travel insurance is optional / not mandatory. You are responsible for selecting to accept or decline a travel insurance policy at the time you purchase your package.
We accept all major credit cards issued in the US, UK, and Canada. Please note all prices are reflected in US dollars.
Your credit card statement may reflect more than one entry: one from each airline and other entries from different suppliers as well as from StayinSouthernItaly. All entries will sum up your total package price.
If a debit/check card is submitted by the client we are not responsible for any bank overdraft fees or any other charges that might be charged by your bank.
TRAVEL VOUCHERS AND SHIPPING OF TRAVEL DOCUMENTS
Most of our documents can be delivered in digital form. Please allow 2 – 3 business days after the full payment is processed to receive a final confirmation email with travel vouchers attached. These vouchers are your proof of payment for vendors. You must print your vouchers and carry them with you during the trip to render services with the final provider (hotels, tour operators, car rental companies, etc.).
Travel vouchers are emailed to the email address listed on your booking form page and will also be attached to your final itinerary. Please use one email address only.
Our vouchers will show ‘StayinSouthernItaly.co.uk’ as the official issuer of services. Please note that some train tickets, hydrofoil for Europe, and certain airline tickets cannot be provided in the form of a ticketless voucher and need to be issued as hard paper copies. In those cases, we will send your hard copies approximately 30 days before departure.
Delivery addresses must be street addresses. No PO boxes will be accepted. Mailing fees apply.
Some train tickets are issued 10-15 days before departure. In such cases, train tickets will be sent to you within one week of departure.
The shipping fee will not be added to the cost of the trip. Instead, the appropriate shipping charges will be billed separately and send to you via invoice. Please note that additional fees apply for Saturdays, early morning deliveries, or other miscellaneous situations. Additional fees also apply for international shipping.
Passengers are responsible for informing us of any changes/corrections to their address. StayinSouthernItaly.co.uk is not responsible for travel documents delivered to the wrong address and items, therefore, lost or stolen.
Names on reservations must match the information included on your passport(s).
You are responsible for providing us with your legal first and last names as they are shown on your passport.
Once your package is processed, name changes are NOT allowed. Vacation packages are not transferable. Airlines and other providers do not allow name changes on their tickets.
You cannot change the name on an airline/train/hydrofoil/cruise/mini-package ticket or give the ticket to someone else to use.
In the event you provide us with the wrong name(s) for your reservation, then you agree to cancel such a reservation, therefore applying all involved penalties and initiating a repurchase of services with the price available at that time. For further details on cancellation procedures, review our CANCELLATIONS section in our Terms and Conditions.
CHANGES TO EXISTING RESERVATIONS
Package changes include date changes, cancellation/modification of a single component of your package, and departure time changes for the same date on airline/train/hydrofoil/cruise/mini-package tickets.
All changes must be requested in writing to StayinSouthernItaly.co.uk. Changes cannot be made online.
StayinSouthernItaly.co.uk charges service fees for changes/revisions or cancellations made to the itinerary and/or booking reservations after the booking is already completed and paid for. Our suppliers may also charge fees when changes are made to existing reservations.
All airline tickets are non-refundable once ticketed.
In general, airlines allow changes as long as the original air reservation has been canceled prior to departure. Some airlines require 24 hours to cancel the original schedule to be able to process a change on their tickets. Some airlines require you to select a new travel date and exchange tickets before the original travel date. Some airlines allow you to exchange tickets for a future trip up to one year from the original ticketed date, provided the air reservation is canceled prior to departure. Some airlines do not allow any changes at all, not even paying a fee. Some tickets are not re-routable.
When changes are permitted, all segments in ticket status must show as OPEN to process an exchange.
Airline change fees apply according to the airline fare rules plus any fare difference that may increase. Change fees vary between airlines. Fare rules may vary within one airline.
Name changes are not allowed. You cannot exchange a ticket from one airline to another. StayinSouthernItaly.co.uk does not control the fees set by the airline and have no authority to waive them.
If your trip has already started, you may contact the airline directly to make changes to your reservation. The airline will provide you with instructions on exchanging your original ticket when you confirm your new itinerary.
As a general reference, airlines penalties for changes can range anywhere between US$100 to US$300.00 per ticket.
The closer to your departure date that you change, the more likely that there will be higher penalties. Hotel penalties vary between properties. Each property and each hotel supplier may establish different conditions for changes.
For multiple room reservations, we may use 2 or more suppliers. In such cases, each supplier may apply different change penalties for the same property. Note that, depending on the season, some hotel reservations may not be changeable at all (fairs, conventions, special events, Holidays, New Year, Christmas, etc.). Changes while traveling are permitted. However, passengers must agree to the new price IN WRITING (by e-mail) before we process any hotel changes. We suggest you open a free online email account to ease our requirement of having your email approval while abroad. We do NOT accept approvals over the phone. Any refunds (and penalties) resulting in a change will not be known to us for at least three business days by the supplier. Therefore, we will not be able to apply any monies to your changes.
Train changes requested 60 or more days before departure are penalty-free.
Train tickets are issued anytime within 60 days of departure. Once issued, any train change is subject to a penalty of $25 per person, plus any difference in fare. Note that some train tickets are not upgradeable even when paying a fee. Once a train ticket has been issued it will be non-refundable.
If a change is requested once train tickets are in your possession, you (the client) are responsible for mailing back your train ticket(s) to our office. We cannot process the train change until we receive the original ticket. Additional mailing fees will apply.
Changes to car rentals prior to departure may incur a vendor fee. Remember there is a 3-day minimum if you decide to reduce your rental period. This will be advised upon change.
Depending on your travel destination you may be required to pay any difference directly with the car rental company.
Sightseeing tours and Transfers
The closer to your departure date that you change, the more likely there will be higher penalties. Changing/canceling within 10 days may result in non-refundable tours or transfers.
Hydrofoil/ferry tickets are issued in Greece and mailed to the US by our supplier as soon as they become available for your dates. When a change is requested, and tickets are in your possession, you must mail them back to our office. A change can be processed only if 1. The original ticket is in our office AND 2. There is enough time for our Greek supplier to mail new tickets AND 3. There is enough time for us to mail the new tickets to you. If previous conditions cannot be fulfilled, then we may refund your original ticket (penalties will apply) and ask you to purchase new tickets at your own expense once you arrive in Greece. Please note that some hydrofoil/ferry tickets may not be completely non-refundable.
The closer to your departure date that you change, the more likely there will be higher penalties.
Changes require recalculation of prices. Prices and availability for new dates or new/modified services for the same date may differ from your original package price, especially if you are changing from low to high season dates.
Price increases are calculated on top of any Supplier penalties and StayinSouthernItaly.co.uk revision fees/penalties.
AIR SCHEDULE CHANGES (INVOLUNTARY)
Involuntary changes or cancellations to flight numbers, flight times, or flight dates are called “schedule changes”.
These are changes created by the airlines due to the reorganization of their flight itineraries and/or change of equipment.
StayinSouthernItaly.co.uk is not responsible for airline schedule changes. The airline has the right to adjust/change and cancel flights up to the day of departure.
We are not responsible for any misconnections that the airlines might cause. We are not liable for canceled flights, flights that are missed, or flights with misconnections due to any airline schedule changes. We are not able to compensate for the hotel overnight stays if such situations occur due to an airline schedule change.
StayinSouthernItaly.co.uk may assist you in informing of schedule changes, but it is ultimately your responsibility to coordinate with the airline directly to settle any changes that might affect your travel. In a gesture of goodwill and in lieu of your satisfaction, StayinSouthernItaly.co.uk will act as an agent between you and the airline in order to assist you in fixing some schedule changes.
If the airline is providing a full refund due to major schedule change, you will be responsible for the purchase of the new ticket with another carrier. Money transfer from one airline to another is not allowed. Airline refunds may take between 12 to 16 weeks.
A cancellation is defined as the voluntary termination of an entire trip and is requested BEFORE the original travel date. We must receive cancellation notices in writing. Verbal cancellations are not accepted. Cancellations cannot be made online.
StayinSouthernItaly.co.uk cancellation fee:
We do not charge cancellation fees of our own, only those the suppliers apply to your booking.
Each supplier has its own conditions and penalties for cancellations. Supplier’s conditions are subject to change without previous notice, therefore we can only explain in a general way some of those penalties, as follows:
Airlines ... All airline tickets are non-refundable. Changes will be permitted as long as the reservation has been canceled 48 hours prior to departure (see changes for more information).
Exceptions: Due to Death or Medical – If the airline rules permit to request a refund it is up to the airline to evaluate your case and process a full and/or partial refund in the event of a death- or medical-related reason. The airline will require proof such as a death certificate, military deployment letter, and/or a medical certificate. Reservations must be canceled prior to the ticketed departure date in order to request a refund to airlines.
Airline paper tickets must be mailed back to our office in order to process a refund in reference to the exceptions listed above.
A “no show” is considered no notification to cancel or change prior to check-in time. No-show tickets do not have any value.
Our international airline tickets are issued as ONE ticket, meaning if there is a need to cancel one direction we must cancel both directions. Should the cancellation occur before departure, a request for a refund will be made (if applicable), and new round-trip tickets for your destination issued, including rebooking fees and or added fare differences associated with the airlines.
Should you cancel prior to travel and the ticket is non-refundable, there may be a change fee plus a fare difference for the new tickets to be purchased.
Hotels have different cancellation penalties according to the dates of stay at the hotel, and other miscellaneous reasons. For example, stricter cancellation penalties are imposed during high season dates such as peak winter, peak summer, Thanksgiving, Christmas, New Year, special events, etc.
Train tickets are non-refundable.
Car rental cancellations may charge a penalty at any time. Please contact our customer service team regarding these fees.
Sightseeing Tours and Transfers
The closer to your departure date that you cancel, the more likely there will be higher penalties. Canceling within 10 days may result in non-refundable tours or transfers. The cancellation fee will depend on the terms of the provider of the canceled tour.
Hydrofoil/ferry paper tickets must be in our office at least 7 days before the travel date in order to be processed for refunds.
Penalties are subject to specific hydrofoils/ferries conditions. Some tickets are non-refundable and non-reroutable.
Escorted Small Group Tours
If you are unable to attend a scheduled tour program within the package, no refunds or partial refunds will be provided. If you check in to your hotel a day late due to unforeseen circumstances, no partial refunds will be provided. If you miss a transfer due to unforeseen circumstances, no partial refunds will be provided.
Dispute Resolution, Complaints and Refunds
Complaints or disputes will be handled on a case-by-case basis. Applications for refunds, if permitted, must be made in writing within 30 days of your scheduled return and must be accompanied by appropriate documentation evidencing amounts to be refunded. In certain situations, refunds cannot be issued until receiving appropriate verification and approval from our vendors; this process can be lengthy. A resolution can sometimes take between 12 to 16 weeks.
We will not refund any money due to passengers arriving late for check-in or meeting times for transfers or activities. Passengers should plan to check-in 3 hours prior to international flight times and 2 hours prior to regional flight times.
We will not refund monies for dissatisfaction with the conditions of a property, its rooms, facilities, or services. Please note that generally speaking, the lower the price, the lower the quality.
We will not refund monies for train tickets that have been lost, stolen, or left at home. Oftentimes, you must have physical tickets in your possessions to board trains in Europe.
Rental cars have a minimum stay requirement of 3 days. You may use less than the 3 days but we cannot refund the difference upon return from your trip.
We will do all we can to satisfy the dispute. In the event you are not satisfied then you may seek relief through arbitration as set forth in Paragraph 14 below. You also agree that any and all proceedings to resolve disputes or claims will be conducted on an individual basis only and not in a class, consolidated or representative action. We each waive any right to a jury trial to the extent that a claim proceeds in court rather than in arbitration.
I agree that any dispute concerning, relating, or referring to this booking or literature concerning my trip, or the trip itself shall be resolved exclusively by binding arbitration in New Haven County, Connecticut, United States according to the then existing commercial rules of the American Arbitration Association. Such proceedings will be governed by substantive (but not procedural) Connecticut law. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
StayinSouthernItaly.co.uk acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. We cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. StayinSouthernItaly.co.uk is not responsible for any lost or damaged luggage before, during, or after the tour program. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger’s tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities, and porterage charges are subject to deletions, additions, or changes without notice. These items are not under the control of StayinSouthernItaly.co.uk since changes in Government regulations and labor agreements cannot always be gathered in advance. StayinSouthernItaly.co.uk is not responsible for any changes initiated by the passenger after departure.